Every call answered, in your name, at any hour
Receptionist is the AI phone receptionist add-on of BrainOutput. It picks up when your team cannot — during check-in, at lunch, at 3 a.m. — answers in your business's name, and turns each call into a message, a booking or a clean handover to a human.
The problem: the phone rings when nobody can pick up
For a hotel, a restaurant, a trade business or any small team, an unanswered call is lost revenue — and the calls arrive exactly when your people are busiest serving the customer in front of them.
Hiring round-the-clock cover is rarely viable for a small business. Voicemail is where bookings go to die.
What it does
Receptionist answers every call in your business's name, with the greeting and the information you give it: opening hours, availability, prices you choose to publish, directions.
It takes structured messages, books appointments according to your rules, and hands the call over to a human whenever the caller asks or the situation requires it.
Every call ends in a record your team can act on — who called, what they wanted, what was agreed — visible in the same place as the rest of your BrainOutput activity.
Privacy: your calls stay on your deployment
Call handling and call records live inside your BrainOutput deployment — on your own hardware or in your private cloud. Caller data is not shared with a public AI service.
What the receptionist may say and do is defined by you: it answers from the information you provide, and escalates rather than improvises.
How it plugs into BrainOutput
Receptionist is an add-on of the platform, not a separate phone service to manage: call records and follow-ups land in the same BrainOutput environment your team already works in.
It answers from the knowledge you maintain in BrainOutput, so a change made once — new season hours, a new offer — is what callers hear next.
Frequently asked questions
Does Receptionist replace our front desk?
No. It answers when your team cannot — peak moments, after hours — and hands over to a human whenever the caller asks or the situation requires it. Your team keeps every conversation that matters.
What kinds of businesses can use it?
Any business that misses calls: hotels, restaurants, trades, clinics, agencies. Book a demo and we will show you Receptionist handling the calls your business actually gets.
What does it do with a call it cannot handle?
It escalates: transfers to a member of your team when one is available, or takes a structured message with the caller's details and need, so your team calls back with the context already in hand.
Where are call records stored?
Inside your BrainOutput deployment, on your own hardware or your private cloud — under the same confidentiality policy as the rest of your data.
Hear it answer a call
Book a demo and we will show you Receptionist handling real call scenarios — or start with an AI diagnostic to assess what missed calls cost your business.